Refund policy

Last updated: 10 November 2026

7-day returns

You may request a return within 7 days after delivery, including for a damaged or incorrect product. Contact us with your order number and reason for return. For a damaged or incorrect pack, photos can help us review your request.

Rhuuts pays the return shipping cost. Please contact us before sending a parcel so we can arrange the return and provide instructions.

Cancellations

You may request cancellation within 12 hours of placing your order, provided it has not been dispatched. Contact us promptly with your order number. After dispatch, please follow the return process.

Refunds

We initiate a refund after confirming your cancellation or approving your return. Refunds are expected to reach your account within 5–7 working days after initiation, depending on your bank or payment provider.

Prepaid refunds are sent to the original payment method. For cash-on-delivery returns, we will agree a suitable refund method with you.

This policy does not limit your rights under applicable consumer law.

Contact Rhuuts

Rhuuts is operated by R H Foods.

72-C, Gomti Apartment, Pocket A-9, Kalkaji Extension, South Delhi, Delhi 110019, India.

Email: uma@rhuuts.co.in
Phone: +91 81712 70111
Contact hours: daily, 10 AM–6 PM IST, including Sunday.

Grievance officer

Name: Uma Rani
Designation: Grievance Officer
Email: uma@rhuuts.co.in
Phone: +91 81712 70111

We acknowledge consumer grievances within 48 hours and work to resolve them within one month of receipt.